Questions

Questions and answers.

What customers ask before they start. Something missing? Write to support@gridostech.com.

General

What is Gridos HCM?
An HR and payroll system for companies in Iraq and the Gulf. Hiring, attendance, leave, requests, payroll, appraisal, training and end of service share one employee record, in Arabic and English, on the web and on the phone.
Is everything available in Arabic?
Yes. Every screen, payslip, letter and report works in Arabic and English, right to left, and each person chooses their own language.
Can one licence cover several companies?
Yes. Each company has its own address, logo and database, and reports can show them together or one at a time.

HR and payroll

Which countries does payroll support?
Payroll works in any currency, with exchange rates. There are starting tax and social-security presets for Iraq, Jordan, Lebanon and the Gulf, and every rule can be adjusted.
Do overtime, loans and commission reach the payslip automatically?
Yes. Payroll reads the same records attendance, loans and field sales write to, so nothing is exported and imported.
Does it work with our fingerprint devices?
ZKTeco fingerprint and face devices can send punches directly, and the phone app adds GPS check-in for people who work away from the office.
Can we issue letters such as salary certificates?
Yes, from your own templates, in Arabic or English, filled in from the employee's record.

Employees and the app

Is there a mobile app?
Yes, for Android, downloaded from this site. On an iPhone, the employee portal is added to the home screen from Safari and opens like an app.
What can employees do from the phone?
Clock in, send requests with attachments, see balances and payslips, and message colleagues. Managers approve requests from the phone too.

Hiring

Can we publish jobs and receive applications?
Yes. Jobs appear on your company's careers page, applicants move through a pipeline, and you can test, interview and send offers online.
Do candidates pay to apply?
No. Candidates create an account, build a CV and apply for free.

Pricing and setup

How is Gridos priced?
One licence includes all 25 modules. The price depends on the number of employees and companies; send both on the pricing page and we reply with a figure.
Do you help us set up?
Yes. We configure your salary elements and load your employee records with you before you go live, and run a month beside your current process if you want to compare.
How do we move from spreadsheets?
Employees, company structure and leave balances are imported from Excel.

Security and data

How is our data protected?
Each company's records are kept in their own database, connections are encrypted (HTTPS), every company is backed up every night, and people see only the pages their role allows, with every change recorded.
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