These terms apply to anyone who uses the website gridostech.com or the Gridos HCM service, on the web or through the Gridos phone app. By using them you accept these terms. If you use Gridos on behalf of a company, you accept them for that company.
1. Who we are
The website and the service are provided by Gridos Technology SAL ("Gridos", "we"), with offices in Baghdad, Lebanon and the United Arab Emirates.
2. The service and accounts
- Gridos HCM is licensed to companies ("customers"). Employees and other users get access through accounts that their company creates for them.
- Each customer decides who in the company may use the service and what they may see, and is responsible for the people it gives access to.
- Keep your password private and tell your administrator, or us, at once if you think someone else has used your account.
3. Acceptable use
You must not:
- use the service for anything unlawful, or to store data you have no right to hold;
- try to reach data or accounts that are not yours, test the service's security without our written permission, or get round its access controls;
- copy, resell, reverse engineer or decompile the software, except where the law allows it in spite of this term;
- overload the service, or use automated tools to collect data from the website.
4. Your data
- The data a customer puts into Gridos belongs to that customer. We process it on the customer's behalf, only to provide the service, as described in our privacy policy.
- The customer is responsible for the accuracy of its data and for having a lawful basis to hold its employees' information.
- We do not sell customer data and do not use it for advertising.
- Payroll, leave and attendance figures are worked out from the rules and data the customer enters. The customer checks the results before paying salaries or acting on them.
5. Fees
Fees, the number of employees covered and the payment terms are set in the customer's order, invoice or agreement. Unpaid invoices may lead to the service being suspended after notice.
6. Availability and support
We work to keep the service available and back up each customer's data every night. The service may be briefly unavailable for maintenance or for reasons outside our control, and we do not promise it will be uninterrupted or free of errors. Support is given by email at support@gridostech.com and as set out in the customer's agreement.
7. Intellectual property
The software, the website, the Gridos name and logo and all their content belong to Gridos Technology SAL. Customers receive a right to use the service for their own internal business while their subscription or licence lasts; no other rights are given. If you send us suggestions, we may use them freely.
8. Services of others
The service relies on others for some parts, such as hosting, email delivery, push notifications (Google Firebase) and maps. Their own terms apply to their services, and we are not responsible for services we do not control.
9. Liability
- To the extent the law allows, we are not liable for indirect or consequential loss, such as lost profit, lost business or lost data that could have been restored from the customer's own records.
- Our total liability to a customer in any twelve months is limited to the fees that customer paid us for the service in those twelve months.
- Nothing in these terms limits liability that the law does not allow to be limited.
10. Suspension and ending
We may suspend or close an account that breaks these terms or puts the service or other customers at risk. When a customer stops using Gridos, its data is returned or deleted as agreed with that customer.
11. Governing law
These terms are governed by the laws of the Republic of Lebanon. Any dispute that the parties cannot settle by discussion goes to the competent courts of Beirut, Lebanon.
12. Signed agreements
Where a customer has signed a licence, service or support agreement with us, that agreement prevails over these terms wherever the two differ.
13. Changes
We may update these terms. The date at the top of this page shows the latest version; important changes are announced to customers before they take effect.
14. Contact
Gridos Technology SAL
Email: support@gridostech.com
Website: gridostech.com
© 2026 Gridos Technology SAL.